PURE PASTURE SOAPERY PRIVACY POLICY

Effective Date: 5 November 2026

At Pure Pasture Soapery, we value your privacy and are committed to protecting your personal information. We believe that shopping for beautiful, handcrafted skincare products should be a safe, secure, and enjoyable experience. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or communicate with us.

1. Information We Collect

When you browse our website, place an order, or contact us, we may collect the following information:

Full name and surname
Email address
Contact number
Billing and delivery address
Order and purchase history
Payment confirmation and transaction details
Information you voluntarily provide through enquiries, reviews, or messages
Website usage information, such as IP addresses and cookies, where applicable

We only collect personal information that is reasonably necessary to provide our products and services.

2. How We Use Your Information

Pure Pasture Soapery may use your personal information to:

Process and fulfil your orders
Arrange delivery of purchased products
Communicate regarding orders, payments, and deliveries
Respond to customer enquiries and provide customer support
Improve our products, services, and shopping experience
Send promotional offers, product launches, and updates where permitted by law
Maintain accurate business and financial records
Comply with applicable legal obligations

3. Protection of Personal Information (POPIA)

Pure Pasture Soapery respects your rights under South Africa’s Protection of Personal Information Act (POPIA). We are committed to processing personal information lawfully, fairly, and transparently. We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

4. Payment Information

We understand the importance of secure online transactions. Where payments are processed through third-party payment providers, those providers process payment information according to their own privacy and security policies. Pure Pasture Soapery does not intentionally collect or store complete bank card details through its own systems. Customers are encouraged to use secure payment methods when making purchases.

5. Sharing Your Personal Information We do not sell or rent your personal information to third parties. We may share necessary information with trusted service providers, including:

Courier and delivery companies
Payment processing providers
Website hosting and e-commerce service providers
Other service providers assisting with order fulfilment Information is shared only where reasonably necessary for legitimate business purposes, with appropriate safeguards.

We may also disclose information where required by South African law.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience. Cookies may help us:

Remember shopping cart contents
Improve website functionality
Understand website traffic and performance
Provide a smoother shopping experience

Where required by law, we will obtain your consent before using non-essential cookies. You can manage or disable cookies through your browser settings, although certain website features may not function correctly.

7. Marketing and Promotional Communication

With your consent, or where otherwise permitted by law, we may send you information about:

New product launches
Special offers and promotions
Seasonal collections
Exclusive discounts
Business announcements

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option where available. We respect your choice and will not send unsolicited direct electronic marketing contrary to applicable law.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or to comply with applicable legal, accounting, and regulatory obligations. When personal information is no longer required, we will securely delete, destroy, or de-identify it, unless continued retention is permitted or required by law.

9. Your Privacy Rights

Under POPIA, you may have the right to:

Request confirmation of whether we hold your personal information
Request access to personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of information where legally appropriate
Object to certain processing activities
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator of South Africa

We will respond to privacy-related requests in accordance with applicable law.

10. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms and payment providers. Pure Pasture Soapery is not responsible for the privacy practices or content of external websites. We encourage customers to review the privacy policies of any third-party websites they visit.

11. Children’s Privacy

Our website and online shopping services are intended for customers who are legally able to make purchases. We do not knowingly collect personal information from children without the necessary consent or other lawful authorisation.

12. Changes to This Privacy Policy

Pure Pasture Soapery reserves the right to update this Privacy Policy when necessary to reflect changes in our business practices, website functionality, or applicable legislation. Any updates will be published on our website with a revised effective date. We encourage customers to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Pure Pasture Soapery WhatsApp / Contact: 081 298 9094
Email: purepasturesoapery@gmail.com
Country: South Africa Information Officer: Carien Mentz
You may also contact the Information Regulator of South Africa through its official website: www.inforegulator.org.za.

Pure Pasture Soapery – Handcrafted with Love, Made with Care. Your trust means everything to us. Thank you for supporting our small business.